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CITIZEN FIRST
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Description

Many public services suffer low take-up, particularly by those with special needs or living in rural areas, because they are deployed with an eye to efficiency rather than users’ needs. The objective of the four year Citizens First project is to redress this trend by exploring the opportunities ICT offers to put citizens at the centre of service provision. Citizens First seeks to achieve this goal by engaging with regional communities, empowering residents to shape service delivery [...]
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Website
www.citizen-first.net


 CITIZEN FIRST

Lead Partner:
Mid-West Regional Authority
Friar Court, Abbey Street, Nenagh, Co. Tipperary, Mid-West Region, Nenagh
IRL
Tel + 353 67 33197
Fax + 353 67 34401

Contact:
Marie Collins
Project Coordinator
collinsmwra@eircom.net

Measure: 2.2

Start date: 2003/12/01
End date: 2007/09/30

ERDF Grant: € 1 899 692
Total eligible cost: € 3,9 M€


Partners involved:

IE - Mid West Regional Authority

UK - Cambridgeshire County Council

BE - City of Ieper

NL - NL Eindhoven Regional Government (SRE)

BE - City of Kortrijk


Project type: Action


Summary
Many public services suffer low take-up, particularly by those with special needs or living in rural areas, because they are deployed with an eye to efficiency rather than users’ needs. The objective of the four year Citizens First project is to redress this trend by exploring the opportunities ICT offers to put citizens at the centre of service provision. Citizens First seeks to achieve this goal by engaging with regional communities, empowering residents to shape service delivery in a way that will improve citizens’ quality of life by reducing their social and spatial isolation. The 3.957m euro project’s specific objectives include research into how ICT can overcome the digital divide that holds back the life chances of citizens from the five, thinly populated rural areas participating in the project. It will examine and pilot new and existing channels of service delivery, such as physical/virtual one stop shops. Each partner region will set up and operate pilot projects designed to explore how ICT services can be used to empower citizens. Ireland’s Mid-West Regional Authority will pilot the ICT enabled, citizen-centric delivery of integrated services to rural communities through the establishment of both physical and virtual local One Stop Shops.

Objectives
Main objective : to empower NWE Citizens by engaging with their communities to deliver the services that they require in an inclusive Information Society that overcomes social & spatial isolation.

Additional objectives:

  • 1. Researching the facilitation of Information Communications Technology (ICT) to overcome the digital divide in terms of addressing individual and community social & economic issues and the geographical scope of the territories, i.e. rural/ rural-urban. This study will develop a state of the art review and raise the overall awareness of the digital divide in the regions.
  • 2. Examine and Pilot new and existing channels of services delivery, i.e. One-Stop Shop, Mediated Access, On-line/Virtual (eGovernment).
  • 3. Promote quality of life for citizens by ensuring equality of access for all to services by empowering individuals and their communities.
  • 4. Ensure Project’s results are transferred to Regional and Local Public Administrations, Economic Agencies and the Citizen.

Activities

Expected Outcomes

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